AInswer.co — Effective Date: 28 May 2026
This Privacy Policy explains how AInswer.co collects, uses, stores, and protects personal information. AInswer.co is operated by Net Tech Ltd ("AInswer", "we", "our", or "us"). By using the Services, you agree to this Privacy Policy.
Net Tech Ltd Registered in England and Wales Company Number: [INSERT COMPANY NUMBER] Registered Office: [INSERT REGISTERED ADDRESS] Website: https://ainswer.co Email: privacy@ainswer.co
2.1 Account Information • Name • Company name • Email address • Telephone number • Billing information 2.2 Technical Information • IP address • Browser type • Device information • Operating system • Usage analytics • Session information • Referrer data 2.3 Customer Content Information uploaded or processed through the Services, including chat conversations, knowledge base documents, uploaded files, customer enquiries, CRM data, and website interactions. 2.4 Payment Information Payments are processed by third-party payment providers including Stripe. We do not store full payment card information.
We may use information to: • Provide and maintain the Services • Process subscriptions and payments • Authenticate users • Improve platform functionality • Improve AI systems and performance • Provide support • Monitor usage and analytics • Detect abuse, fraud, and security threats • Comply with legal obligations
Information submitted to the Services may be processed by AI systems and third-party AI providers. AI systems may analyse text, generate automated responses, process uploaded knowledge bases, and improve AI functionality. Users should avoid uploading highly sensitive personal data unless necessary and legally permitted.
We process personal data under one or more of the following lawful bases: • Contract performance • Legitimate interests • Legal obligations • User consent
We may share data with: • Cloud infrastructure providers • AI service providers • Payment processors • Communication providers • Analytics providers • Professional advisers • Regulatory or legal authorities where required
Data may be processed in countries outside your jurisdiction including the United Kingdom, European Union, and United States. Where required, we implement appropriate safeguards for international transfers.
We retain information only as long as reasonably necessary for service provision, legal compliance, security purposes, and dispute resolution. We may delete inactive accounts and associated data after reasonable retention periods.
We use commercially reasonable security measures including encryption in transit, access controls, authentication systems, monitoring systems, and security reviews. However, no system can guarantee complete security.
We may use essential cookies, session cookies, analytics cookies, and security cookies. You can manage cookies through your browser settings.
Depending on applicable laws, you may have rights to: • Access your personal data • Correct inaccurate information • Request deletion • Restrict processing • Object to processing • Request data portability • Withdraw consent Requests may be sent to privacy@ainswer.co.
We may send marketing communications relating to products and services. You may unsubscribe at any time using unsubscribe links or by contacting us. Service-related communications may still be sent where necessary.
The Services are not intended for individuals under 18 years of age. We do not knowingly collect children's personal data.
The website may contain links to third-party websites or services. We are not responsible for third-party privacy practices.
Where applicable, AInswer aims to comply with the UK GDPR and EU GDPR. Customers using the Services remain responsible for ensuring their own lawful basis for processing customer data.
We may update this Privacy Policy periodically. Updated versions become effective upon publication.
For privacy enquiries: Email: privacy@ainswer.co Website: https://ainswer.co